Canister vacuums
Do I have to be home when you clean?
Almost 90% of our regulars place a key on file with us for entry to their home.
The number one reason people use our service is because they work and would rather
not spend their free time cleaning.
Your key is placed on a code key tag that is kept in a secure lock-box in our alarmed office. Your name and/or address are never attached to the key. The key is issued to the cleaning team supervisor on the morning of your cleaning. It is then returned to the general manager that same afternoon and secured back in the lock-box. In the unlikely event that your key is ever lost or misplaced, you have double protection. The key is unlabeled, rendering it useless to the finder, plus our insurance company will cover the cost of having the locks changed at your option.
Can I get a price on the web or over the phone?
We give you an accurate price over the phone or internet, without an in-home visit.
If it is after our business hours, the best way to get a price is to go to the form on our
"Find a Quote" Page and submit a description of your home. This will save you time since the form has the same questions we would ask you over the phone. We will contact you shortly after we reopen the next day, with complete pricing information.
How do I make payment?
A credit card number or mailed-in deposit is required to confirm an initial visit. On regularly scheduled visits, following your initial visit, we accept cash, personal checks and most major credit cards.
Do I have to sign a contract?
No. On the initial visit we do require you to sign a copy of our basic terms and conditions,
but you are never committed to continue service after the first visit.
What if I'm not happy with your work?
We assure highly trained and well supervised staff for our service, but since it's possible for every human to make a mistake; If you are not satisfied with a certain area cleaned by us, you can call us within 24 hrs and we will reclean it for free.
Can I skip or reschedule a visit?
Absolutely. Just call us and we will move your visit to a day more convenient for you.
There is no service charge, provided you call us before noon on the business day before our visit. Be sure to ask us for a confirmation number when making changes to avoid any misunderstandings later.
Who is coming to my house?
People that are our direct, insured and bonded employees. They have been background screened and have completed our complete training program which includes numerous instructional videos and significant on-the-job training with a seasoned staff member.
How do you deal with pets?
Cats are not a problem. We take great care to ensure that indoor cats stay indoors.
Dogs are a little more difficult. Most dog owners will assure us that they would never hurt anyone, and this is generally true when the owner is present. Unfortunately, they can behave quite differently when the owner is not there and strangers are "invading" their territory.
Many of our key entry customers have dogs, but are able to minimize the risk to our staff by confining them to an area not being cleaned, such as the basement, garage, spare bedroom, or kennel.
What if a member of your staff breaks something?
Accidents do occur occasionally. Our insurance carriers will handle any major losses,
while we usually handle minor mishaps directly.
One of my regular visits is on a holiday. What happens in this case?
We will clean on the day before or the day after a holiday should your cleaning day fall on
a holiday.
Is the personal information I provide you confidential?
Absolutely, in strict accordance with our published privacy policy.